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TECHNICAL Support

Frequently Asked Questions

The answers to your questions

GENERAL

YES, users of xPlan or xLine should create a new account.  Former ADNX accounts are not supported.

Website
The dark mode is only available to registered users. Go to Preferences of your account and enable it.

mcPlanner Apps
First you need to go to Apple preferences and select the dark mode in general section. Then, quit and relaunch the app to enable the full dark mode.

Nope, like Apple, we deeply care about privacy and security. We are very picky on these topics and we will never do anything wrong for users. Sadly, a lot of companies are doing a sneaky business with the data of users and it's wrong. You can trust us on this topic.



mcPlanner 4.1

YES but you need to export a project to Microsoft XML format as Microsoft default format is not open to developers. You can import projects only in the Mac version from the Import menu (90% of documents are compatible. It's not 100% because Microsoft do not even respect  XML standard conventions)

You can sync projects between your devices automatically. Follow these steps.

1. On your Mac, iPad and iPhone, enable mcPlanner option in iCloud Drive settings (go to Apple preferences)
2. On the iPad or iPhone, select a document on mcPlanner documents list and touch the double arrows icon to move it to iCloud Drive. The document will automatically appears on the iCloud Drive folder of your Mac.
3. On the Mac, move a document to mcPlanner folder inside iCloud Drive and the document will automatically appears on mcPlanner documents list on your iPhone or iPad.

NOTE: if mcPlanner folder still do not appears on your Mac, restart the Mac. 

xPlan users: as we are using the same iCloud Drive ID container than xPlan, your previous documents made with xPlan will appears automatically on mcPlanner. Isn't sweet?

Mac version: select a task on the Gantt view. You will a dot at the end of the task. Click on the dot while keeping the mouse down and connect the next task. 
iPad version: select a task on the Gantt view. You will see a bar at the top with the Link option.

NOTE: when you select a dependency, you can edit many options.

Yes, you can download many projects made with mcPlanner by clicking here

If you purchased a license for xPlan 4 for Mac, you can already use it for mcPlanner. It's compatible and it should be displayed automatically when you create a new account on our website. 

If you purchased a license of xPlan 3 for Mac (any version released since 2016), mcPlanner for Mac is FREE. You can convert it to use a new license with mcPlanner. 

For Mac App Store or App Store users:
Sadly, Apple is not offering any technical solution (developers have no access to Apple customer accounts or even basic customer information). We lowered the pricing to make the new version more affordable and you can still continue to use xPlan that is fully supported until the end of 2021. 



mcPlanner MindMap 3.1

If you purchased a license on a store, you just need to convert your previous license by clicking here.

For Mac App Store users:
Sadly, Apple is not offering any technical solution (developers have no access to Apple customer accounts or even customer basic information). You can still continue to use xLine that is fully supported until the end of 2021. 

Yes, you can download some files created with mcPlanner MindMap by clicking here.

NOTE: you need version 3.1.1 or later versions